Customer Service Center
Welcome_to_the_Customer_Service_Center Home_Page: Our purpose is to provide excellence in customer service through a positive and friendly attitude to all Louisiana citizens, visitors, and employees.
Customer Service Center Links:
If you need a MAP patrol please dial the State Police *LSP (*577) and request a MAP patrol to be dispatched.
Motorist Assistance Patrol Survey
Customer Service Survey
511 (511La.org)
District or Regional Customer Service Contacts
DOTD A-Z
Newsletters
Press Releases
Programs and Projects
Public Meetings
Public Records Request Form
What can our Customers Expect?
- To have a high quality transportation infrastructure that is safe, accessible, and well maintained.
- To be treated with courtesy and respect and assisted by knowledgeable and polite staff.
- To receive prompt and accurate responses to information inquiries, or an explanation if the information cannot be provided as requested.
- To have complaints listened to openly and objectively with prompt attention given to providing the customer with honest and accurate expectations for resolution.
- To have easy access to accurate and timely information that affects daily travel on our state transportation system.
Our customers deserve our best efforts, as well as our respect and courtesy every time they contact us.
| Mailing Address | Customer Service Center
P.O. Box 94245
Baton Rouge, LA 70804-9245
|
| Physical Address | 1201 Capitol Access Rd.
Room 301
Baton Rouge, LA 70802
|
| Phone Number | (225) 379-1232
|
| Fax Number | (225) 379-1863
|
| Group Email |
|
| Hours | 7:30 a.m. to 5:30 p.m.
Monday - Saturday
|
| Name | Phone | Title |
|
| (225) 379-1273 | Customer Service Manager |
